CABIN CREW CUSTOMER SERVICE

COURSE OBJECTIVES
Acquire the basic skills necessary for the admission and completion of the CCA exam.

COURSE CONTENT
• General theoretical knowledge of aviation and aviation regulations
• Duties and responsibilities of cabin crew
• Communication
• Introductory course on human factors (HF) and crew resource management (CRM)
• Passenger handling and cabin surveillance
• Aero-medical aspects and first aid
• Dangerous Goods
• Security
• Fire and smoke training
• Survival.

Please note that the above programme is compliant with EASA Aircrew Regulation Part-CC and is thus for people wishing to work as a Cabin Crew in commercial air transport within a Member State of the European Community.

Upon successful completion of the course. Participants will receive an IATA Certificate or Diploma