CERTIFICATE BUSINESS AVIATION HANDLING AND FIXED-BASE OPERATIONS, FBO

The business aviation sector handles more than 31,000 aircraft worldwide (EBAA), and this important niche market requires a high level of service and customization from fixed-base operators. Learn best practices in commercial airline ground operations to build a profitable business model. Equip yourself to meet client expectations and deliver consistent service.

COURSE OBJECTIVES

Business The FBO business concept FBO and common use facilities In-house or outsourcing? Operations Airport and ground operations Private aircraft characteristics GSE equipment characteristics
Standard services during turnaround Special services and catering Commercial and marketing
Marketing of FBO services The use of IATA Standard Ground Handling Agreement (SGHA) in business aviation Standard charge notes and the issue of damage liability Customer service concept in business aviation

COURSE OUTCOMES

Improve service offering through new services and business ideas Make better decisions about outsourcing services, leasing of equipment and front line staff management Analyze the operational and management requirements specific to business aviation for efficient operations Identify the differences between standard ground services and FBO activities Analyze the economic role of business aviation in the air transport industry