GROUND HANDLING

The aircraft ground handling defines the servicing of an aircraft while it is on the ground and (usually) parked at a terminal gate of an airport. Though airlines compete for business through pricing, scheduling and service amenities, a passenger’s flight decision is also influenced by the actions of the airline and ground handler employees. In order, for aviation services staff to provide top-notch support, effective leaders must find ways to make certain these employees feel valuable in their roles. Adopting these critical traits for effective leadership is essential to the success of your aviation services team.

The holder of a diploma of this specialty:
Must know his team
Must share Control
Must be transparent and optimistic

Must:
Know the English aviation terminology both in writing and orally, as the main language of air transports.
Understand the mode of operation of the aviation and tourism industry, have knowledge of international organizations, international rules, the air transport agreements, along with the principles of aviation law.
Describe the types of loads and the specificities thereof, the means for loading and unloading, the conditions for transporting them, present the ticket reservation systems, the method for specifying the price thereof and their issuance.
In coordinating and monitoring the flights schedule, he has, to be fully informed about pricing policy, sales and special achievements, the financial operation, exploitation, accounting operation, management theories and total quality management in the air
transport field.
Be able to provide exceptional services to V.I.P. (Very Important Persons) and to C.I.P. (Commercially Important Persons)

Skills Must

Communicate in writing and orally in English.
Process, schedules, organizes, and supervises the loading and unloading, along with the transport of the various types of cargo carried by air.
Monitor the revisions of the existing aviation legislation and stays up to date for the framework related to the introduction of new aviation rules and conventions.
Perform reservations and issues tickets inside and outside of the airport.
Serves aircraft passengers at the airport.
Use a computer.
Belong to the operation of the airport and observes safety regulations.
Serve aircraft, the operation of the airport and of its runway.

Competencies Must

Collaborate with others, inside and outside the airport.
Shows diligence when rendering administrative services, ground services, and supervision servers in the airport.
Autonomously serves passengers, issues ticket, manages loads, luggage and mail at the airport and in the runway.
Autonomously serves aircraft, aircraft crew, the operation of the airport runway and the ground handling at the area of the apron and of the airport in general.