AIRLINE CUSTOMER SERVICE - IATA DIPLOMA

**Please enquire for exact course dates and times**

WHY AIRLINE CUSTOMER SERVICE?
Drive outstanding customer service with the with the winning combination of knowledge, skills, and attitude.

Available as: Distance Learning course
Duration: 40-45 hours plus 3 hours for exam
Recommended level: Entry-level

IATA AIRLINE CUSTOMER SERVICE COURSE CONTENT
Upon completing this course you will have the skills to:
• Learn techniques of effective communication and customer contact
• Understand the various social styles and cultural differences of airline customers
• Gain knowledge about new trends in customer service

THE IATA COURSE “PASSENGER GROUND SERVICE”
• Improved Standard of Customer Service
• Verbal & Non-verbal Communication Skills
• Customer Contact Techniques
• Cross-cultural Awareness
• Managing stress
Chapters include review questions, discussion questions and a reading list of appropriate books for reference.
Note:
This course if offered in the following formats:
1. Textbook. candidates will receive the training material in paper-based format. To enroll, click on the “enroll” button below.
2. eBook: training material available in electronic format readable in all computers and portable electronic devices. Benefit from discounted rates and save on shipping!
3. With Harvard ManageMentor modules.

Upon successful completion of the course. Participants will receive an IATA Certificate or Diploma