CERTIFICATE HUMAN FACTORS IN GROUND OPERATIONS

Learn how to improve safety and effectiveness in your ground operations with these recommendations for reducing human error.

COURSE OBJECTIVES

Introduction to the human factors concept The influence of human factors in aviation Comparing human error and technical fault incidents How human factors can improve safety Examples of human error and technical fault incidents (exercise) Analysis of initiating and modulating factors Analysis of the “Top-12” human factor issues in ground operations Responsibilities for monitoring, reporting, training and auditing Communication, responsibilities and Standard Operating Procedures (SOP)

COURSE OUTCOMES

Know the human factors that can impact your ground operations Evaluate the situation at your station and recommend solutions for reducing human error Cooperate with your teams to address potential threats in your operations Manage processes to control human factors in your operations
Communicate the importance of human factors initiatives to your colleagues and stakeholders