CERTIFICATE IN AIRPORT BAGGAGE SERVICES

COURSE DESCRIPTION

This course provides candidates with all aspects dealing with complete Baggage journey from the time the baggage is accepted up to the time the baggage reaches the aircraft hold. Baggage mishandling costs the air transport industry around US$2.9 billion annually. Correct baggage handling not only reduces costs but also contributes to facilitation and passenger comfort.
Learn to recognize baggage handling problems at the source and enhance your service efficiency by incorporating improved processes, infrastructure, and service management in your organization. Analyze the various airline service models and how to apply them to check-in, ramp and baggage claim procedures.

COURSE OBJECTIVES

Airport types and airline requirements Processes within passenger terminal operations Operating characteristics of Baggage Handling Systems (BHS) Lost and mishandled luggage Slow processing
Infrastructure planning and processes Measuring efficiency and performance Managing baggage handling teams Outstation operations and control Improving existing systems and processes Contingency towards uninterrupted services Future developments in BHS.

COURSE OUTCOMES

Identify main problems in your baggage handling Analyze the impact of mishandled baggage for stakeholders Measure the performance of a handling system at an airport or outstation Improve baggage handling processes and infrastructure Identify planning requirements and airport infrastructure improvements Discuss solutions based on best practices, using IATA’s experience with industry-wide projects Identify main problems in your baggage handling Analyze the impact of mishandled baggage for stakeholders Measure the performance of a handling system at an airport or outstation Improve baggage handling processes and infrastructure Identify planning requirements and airport infrastructure improvements Discuss solutions based on best practices, using IATA’s experience with industry-wide projects.