CERTIFICATE IN AIRSIDE OPERATIONS MANAGEMENT
Combination (Multiple methods) | Intermediate | 1 Week
CERTIFICATE IN AIRSIDE OPERATIONS MANAGEMENT
Control and supervise an airline station in a self-handled or outsourced environment.
COURSE OBJECTIVES
The importance of Operational and Occupational Health and Safety training Managing risk and the components of Emergency Response Plans (ERPs) The use of SGHA contracts and Service Level Agreements
Operational standards in the IATA Airport Handling Manual (AHM) The latest trends in passenger/baggage handling and catering
COURSE OUTCOMES
Control and supervise an airline station in a self-handled or outsourced environment Use Ground Handling and Service Level Agreements (SLAs) to suit your Stations handling needs, reduce costs and provide quality service Prevent fraud by being knowledgeable about the current methods that fraudsters use to dilute airline revenues Implement a Safety and Security Station Management System according to industry standards and recommended practices Motivate staff and effectively monitor their performance Use and work with the latest edition of the IATA Airport Handling Manual (AHM) which is included in the course price.