CERTIFICATE IN CUSTOMER SERVICE

Learn how to handle difficult customers and situations confidently, maximize each customer contact, and develop loyalty.
 

COURSE OBJECTIVES

Defining Good Customer Service Achieving Real Excellence in Customer Service Dealing with Difficult, Rude or Indifferent Customers Caring for Yourself as well as your Customers Handling Complaints with Empathy and Efficiency.

COURSE OUTCOMES

Handle difficult customers and situations Make the most of every customer contact Develop customer loyalty Feel confident in any customer situation.