Consumer Protection Rights

Course Benefits
Identify the rights of the passenger and the Airline responsibilities towards them
Understand the consumer protection regulations and how to apply them
Understand what are the passenger rights with reduced mobility
Handling passenger claims due to delays on the tarmac
Practice applying the regulations through the case studies

Who shoud attend
Civil Aviation Authority Officials
Airport Staff
Station staff
Airline staff involved in customer care or legal affairs

Content
Introduction to consumer protection & Passenger rights – a historical summary
What are the passenger rights & the rules of passenger service
A Summary of the principles of pricing, the prices of flight tickets and the rules of transparency
EU legislation on passenger protection
American Legislation on passenger protection
EU & American legislations on passenger rights with reduced mobility
This course is not planned, Request