IATA Foundation Diploma in Travel and Tourism

Foundation Diploma in Travel and Tourism

Acquire essential knowledge and skills to work successfully in the travel and tourism industry and become an effective travel professional. Provide advice on flight, accommodation and tour products, and how to ensure travellers fulfil necessary travel requirements. Improve your customer service and sales skills in order to better advise travel customers about when and where to travel based on their needs. Learn to use a global distribution system to create and manage reservations

What you will learn?

· Advise customers on passport and visa requirements, as well as on travel insurance options

· Promote services and facilities available to airline passengers during their travel

· Improve your negotiation skills

· Interpret standard industry codes to plan and reserve travel itineraries

· Sell rail travel, car rental, hotel accommodation, cruises and pre-packaged tour products

· Provide good customer service and retain customer loyalty

Use the Global Distribution System to make and maintain reservations and issue travel documents

Who is this for?

· Travel agents

· Airline reservation agents

· Tour operators

· Call centre agents

Key topics:

• Managerial and negotiation skills

• Marketing and pricing

• Fare construction and ticket exchanges/reissues

• Agency administration

• Mid-level managers and supervisors

• Laws related to the travel industry and target audience

Course Duration:

This course requires approximately 116 hours of study and is available for classroom instruction at CAMAS Malta an IATA Authorized Training Center. Price on application (POA).

An IATA Diploma is awarded upon successful completion of the course examination. You are entitled to use the signatory letters DTTF after your name in recognition of your achievement.

Course Table of Contents:

Module 1: The Travel and Tourism Industry and the Travel Professional

Module 2: Geography in Travel Planning

Module 3: Travel Formalities

Module 4: Air Transport Essentials

Module 5: Land Transport: Introduction to Passenger Rail

Module 6: Land Transport: Car and Camper

Module 7: Hotels Products and Services

Module 8: Water Transport: Ferries and Cruises

Module 9: Tour Packages

Module 10: Serving the Travel Customer

Module 11: Fundamentals in Air Fares and Ticketing. Billing and Settlement Plan (BSP)

Tel : +356 21 376 763

E-Mail : [email protected]

Website : http://www.camasmalta.com/

Corporate Training: http://www.camastraining.com/en/our-courses

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