ICAO 204 - Threat and Error Management

https://takeoff.academy

This course aims to aid understanding of the nature of occurrences (whether an unusual situation or an emergency) by providing background information about how a variety of occurrence arise and their effect on aircraft and crew. To build on the 15 proposed checklists for emergencies and unusual incidents which form part of the CAAs work to enhance controller training in the handling of unusual incident. This Module is developed around the ‘ASSIST’ Process. 

Refresher training includes training in standard practices (including phraseology), human factors and abnormal and emergency situations. 
These three elements make up refresher training and all three elements are required to be undertaken for a certificate to be issued
Course includes simulator and classroom activities.