International Negotiation Skills

Course Benefits
Effective negotiation gives the employees the tools to handle difficult situations and reach positive resolutions, thus ensuring that long term relationships are developed between your airline and its customers
Employees will be able to negotiate positively through most difficult situations with confidence.

Who shoud attend
All managers
Cabin Crew
Civil Aviation Staff
Airports Companies or authorities Staf
All aviation and travel related staff engaged in negotiations
All front-line Ground Services employees
All front-line telephonic / call center / reservations employees
Marketing employees
Sales employees
Commercial employees

Content
Types of negotiation
Negotiator’s tool Kit
Initiating the negotiation
Accurate identification of the other party’s needs
The Negotiation process
Identifying barriers to a positive resolution
Handling barriers
Resolving problems
Handling complaints
Concluding the negotiation
Communication
Accurately reading the other party’s communication
Techniques that can influence a negotiation from negative into a positive