International Passenger Service Agent Diploma - Single Module

The only online course with:

Computerised Check-in

Speech Recognition

Airport Boarding

Full Employment Preparation

Obtain an International Passenger Service Agent Diploma. Develop the skills and knowledge you need to start your career as a Passenger Service Agent and practising online on a computerised check-in and boarding system, like a real Passenger Service Agent.
Study at your own time and pace, from the comfort of your own home and improve your aviation English with our speech recognition system. Benefit from learning how to write your CV/Resume and how to interview with confidence

Course Benefits:

80+ Hours of Online Learning

Easy to understand

Written by real PSA Trainers

Voice Recognition and Check-in System practice 

You can purchase each module individually, please note that modules have to be purchase in order, so from module 1 to 4.

Module 1 - Welcome Onboard

Principles of Passenger Handling 
Role of the PSA, Aviation Regulatory Organisations, The Phonetic Alphabet, The 24 hour clock, Airport Terminology, Passenger Categories, Aircraft, Airlines, Airports, Frequent Flyer Programmes, Airline Alliances, Baggage and Security Regulations,
Baggage Types, Airport Zones, Security Regulations, Lost and Found, Baggage Allowance, Special Hold Items, Dangerous Goods, Gate Manifest, ‘AAA’, Delivery At the Aircraft, Computerised Check-in Introduction, Voice Recognition Practice, Knowledge Quizzes

Module 2 - Ready to Check-in

Travel Documents, The Check-in Process, Check-in procedures, Travel Document Checks, Travel Document Types, Visas, Travelling to USA, Schengen Agreement, Airline Tickets, Ticket Status, Airport Check-in,
Pre-flight Preparation, System Preparation, Passenger Booking Process, Baggage and Passenger Check-in, Overbooking, Delays, Cancellations, Passenger Acceptance, Standby, Computerised Check-in - Advanced, Voice Recognition Practice, Knowledge Quizzes

Module 3 - Mind Your Gate

Aviation Customer Service, Customer Service Qualities, Customer Needs, Communication Skills, Positive Language, Handling Flight Disruptions, Passengers with Additional Needs, Cultural Differences, Conflict Management, Complaint Handling, Boarding Management
Gate Preparation, Boarding Management, Procedures, Boarding Announcements, Gate Information, Flight Discrepancies, Boarding Checks, Computerised Boarding System, Voice Recognition Exercises,
Knowledge Quizzes

Module 4 - Showtime

Employability, How to write a CV/Resume, Interview Questions and Answer Examples, Covering Letters, Maths Tests, Job Applications, Transferable Skills, Interview Techniques, Group Exercises, Body Language, Checklists, How and where to apply, Knowledge Practice Test, Check-in Simulator Practice, Boarding System Practice, Final Exam