Management of aviation quality and service

Course Benefits
Upon completion of this course, participants will be able to: implement a quality system Relate the ISO 9001: 2000 model and JAA and FAA quality standards

Who shoud attend
ANS providers Civil Aviation Authorities Airline managers and operational staff Airport managers

Content
The model for quality management and customer service
A process approach: quality costs; and process efficiency
ISO 9001: 2000 model and ISO 9000 series standards.
JAA/ EASA and FAA quality management standards
Quality and service policies.
Customer service standards
Quality and service audits
This course is not planned, Request