PROFESSIONAL DIPLOMA IN AIRLINE PASSENGER SERVICES

This course provides delegates with expertise into the safe workings of Airline Passenger Services activiites. Dealing with the practical and technical aspects of efficiently runing an Airline Passenger Activities and Services. Gain practical knowledge to manage key airline operations with high efficiency and safety. Understand and meet the operational requirements of main partner of airlines at an airport, fuelers, caterers, authorities, ground service providers, passengers, and freight forwarders.

COURSE OBJECTIVES

Elements of airport master planning Managing the environment The future of airports Operations
Airport as an operational system Airport emergencies Airport security Safety management system for airports Extreme weather operations Collaborative airport decision making Management Airside concessions Customer service Relations with airlines Training requirements Passenger facilitation.

COURSE OUTCOMES

Use proven techniques to improve your operational practices, solve problems, and optimize benefits
Combine modern business practices with operations to meet international standards
Identify areas for improvement in your operations and facilitation processes
Apply performance measurement techniques to support key operational project needs