Quality Management Systems (QMS) for Civil Aviation Authorities (CAA) and Air Navigation Service (ANS) Providers

This course addresses the following topics:

   ICAO recommendations on ANS quality and safety assurance
    JAA and FAA quality management standards
    Air Navigation System Model for quality management and customer service
    Quality culture and principles
    Quality costs and process efficiency
    Quality and service policies
    Integration of other management standards to a quality management system
    ISO 9001:2000 model and ISO 9000 series standards
    Quality and service audits
    Customer service standards