Supervising Airport Teams To Deliver Great Customer Service

Course Benefits
The course will provide participants with the knowledge and skills necessary to effectively supervise customer service teams in an airport environment in accordance with international best practices.

Who shoud attend
Supervisors within customer facing sections of the airport Operations duty managers within customer facing sections of the airport

Content
This course will focus on some of the leadership aspects required of a supervisor in this environment.

Upon completion, the trainee will be able to:
Lead the Customer Service teams on shift
Handle Customer Complaints
Coach Individuals
Develop a positive team culture