Victim Support and Media Management

Course Benefits
Delegates will be introduced to industry "best practice" methods for handling survivors, victim?s family and friends, other customers, the general public and media following an incident. They will learn the skills required to ensure that the airport is sensitive to the needs of all those who may be affected in any way by such an event, and to ensure that the airport is portrayed as handling any crisis effectively and professionally.

Who shoud attend
_Airport Operational Duty _Managers_Management and Safety Managers _All staff who are involved in Customer Liaison _Airport Business _Development and Account Management teams _Accident and Incident Investigation _Emergency Planning & Crisis Management _Corporate Communications

Content
The need for an airport to be prepared to handle a crisis
Types of crises affecting airports
How crises affect people
Post Traumatic Stress Disorder, and how it can affect people
Crisis communication skills
Understanding cultural differences
Media management
Understanding the needs of the media
Handling media enquiries
Using media to promote a positive position
Potential problems and how to avoid them
This course is not planned, Request